Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase, this can be digital.

To start a return, you can contact us at help@mashgang.beer. We’ll let you know how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@mashgang.beer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If some or all of the products are broken or spoiled when they are delivered you should notify us as soon as possible. We advise that where safe to do so you accept delivery from our couriers, asking them to make a note of any visible damages to the item(s).

We want you to be happy with your purchase and we take this very seriously. 

TRADE CUSTOMERS: We will consider requests for refunds or returns for cosmetic reasons where significant damage precludes them from being sold to your customers. However, we advise that there is some inherent risk with all our orders due to the nature of mail-order delivery. Please be aware that small label scratches and minor denting to cans may be unavoidable and that by ordering you accept that risk.

Where a case has undergone a poor delivery and is partially damaged or dented but the products within the case are legally saleable and sealed, we reserve the right to offer an appropriate discount and reject the returns request accordingly.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Customer Satisfaction

We will always seek to acknowledge your contact on the same day. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: help@mashgang.beer

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We handle refunds swiftly.